Occasional Removal orders from .com to Canada

Occasional Removal orders from .com to Canada

Occasional removal orders are used if you are not a client of our prep services, and do not plan to ship product for prep in the future.  Occasional removal orders are prepaid using PayPal, carry provisions for unknowns, and are not eligible to discounts.

If you want product currently in a US Amazon FC transferred to a Canadian FC, maybe have product prepped again to fix a labelling or packaging issue, you can send an Amazon US removal order our way using the process described below.  Please consult our policies related to grading, and refurbishing.

The process is detailed here; the main steps are:

  • You must fill in a removal order request, which will be assessed to create an estimate.

  • The estimate is based on our removal order pricing, and various considerations. Our estimate will include a contingency to cover unknowns about the Amazon removal order process.

  • If you agree with our estimate, we will issue an order number, and a PayPal invoice. If you do not agree to the estimate, the process stops.

  • You settle the PayPal invoice.

  • You create the removal order, and ship to the address you will have been provided. Shipping product against closed orders, or orders for which the prepayment has not been made will cause disposal upon reception.

If you are removing product from the US, we suggest you use ShipLlama as the collection point for your US to Canada shipments, but you can use similar services if they:

  • Accept your package, and wait for you to approve shipment to Canada.

  • Prepare the required customs paperwork.

  • Clear your shipment into Canada.

  • Ship your packages to the customized address you will be provided when we create your account

  • Invoice you.

You must be ShipLlama's client to use their service; you can become a client by filling in this form.

  • You provide us with the tracking numbers given to you by Amazon, and the notification that the removal order has been completed. If shipping from the US:

    • Let us know when everything has been delivered to ShipLlama, and is on its way to us, as we have no visibility on the shipping process of removal orders.

    • Provide us with the tracking numbers given to you by Amazon/ShipLlama.

  • One-time removal orders are processed only when everything has been received. Prep service client orders have priority on all removal orders.

  • Once everything has been received, you will be notified of the date, and time of processing. Email communications not answered for more than 30 days will cause disposal of all received product.

  • In the event that the invoiced amount does not cover the work performed, a secondary invoice will be issued, and must be settled before shipping occurs.

  • If the invoiced amount exceeds the work performed, a refund, including the associated PayPal fees, will be issued.

  • Shipping to Amazon Canada follows the same process as new inventory; purchase your shipping on Seller Central to get the negotiated rate.

Updated December 25, 2018